Fraud operations & investigations
Investigation teams, case queues and SLAs, BPO vendor training, and QA that keep decisions fast and consistent.
Steve Bowzer · Fraud Risk & Operations
Fraud leader building investigation teams, sharp controls, and clear metrics that help fintechs grow with confidence.
Salt Lake City · Open to remote and hybrid
A decade across banking and fintech
Core expertise
A decade in consumer and business fintech, from frontline fraud investigations to leading teams and owning fraud and financial-crime programs.
Investigation teams, case queues and SLAs, BPO vendor training, and QA that keep decisions fast and consistent.
ACH returns, check and ACH kiting, account takeover, card fraud, and KYB risk, with practical rules and controls that protect customers and the business.
BSA/AML, sanctions, KYC/KYB, and bank-partner alignment, so fraud programs stay defensible.
Career timeline
A decade of progression across banking and fintech, moving from customer operations into fraud investigations, quality, people leadership, and program ownership.
Member service and teller operations
Consumer lending to deposit fraud investigations
Fraud operations, team lead, QA, and financial crimes compliance
FinCrime Team Lead, Manager
The next chapter is still being written.
How I lead
Turn regulatory expectations into investigation standards, escalation criteria, and job aids people can use.
Use QA, metrics, and root-cause analysis to improve decisions, not simply count errors.
Give leadership a clear view of risk, priorities, remediation, and progress.
Interactive demo
Enter a company name and preview the kind of practical, growth-minded FinCrime energy Steve brings to the room.

Point of view
“The best financial-crime programs don't just stop bad activity. They make every decision clearer, faster, and more defensible.”
Steve is a fraud risk and operations leader who turns messy fraud patterns into clear rules, sharp investigations, and metrics people can act on. His background spans ACH and card fraud, account takeover, KYB, quality assurance, and team leadership at Brex, Goldman Sachs, and Lendable.